A1.0 About us
Thames Lesiure knows how our clients and visitors to our website value their privacy and we’d like to reassure that we are committed to protecting and respecting your privacy.
Therefore, this Privacy Policy tells you what to expect us to do with your personal data when you visit our website, make contact with us or use one of our services, so please take care to read it.
Thames Leisure acts as a data controller within the meaning of the General Data Protection Regulation (“GDPR”) and as such is responsible for the processing of personal data collected on or through this website.

1.1 Protecting your privacy
We believe that everyone has a right to have their privacy and data protected and that’s why we are 100 % committed to protecting the privacy and security of our website visitors and clients. Also, your data is very important to us and so is your trust and that’s why we do not, and will not, sell, rent or otherwise distribute any of your personal data to any third party nor make your personal data public.

2.0 How we use your information
Personally identifiable information may include your name, email address and other information that specifically identifies you. We use it in a number of different ways – depending on the information and its purpose. Nevertheless, your personal information is not collected unless you have voluntarily provided it to us, except for certain personal data we collect through the information systems and programs used for our website, whose transmission is necessary for the use of internet communication protocols.
We do not process any special category of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences.
We only use information held about you in the following ways:
• To improve the performance of our website and ensure that its content is as relevant as possible to you;
• To ensure that content from our website is presented in the most effective manner for your browser settings;
• To administer our website for internal operations, including troubleshooting, data analysis, testing research, statistical and survey purposes;
• To provide you with information that you request from us.
So, this website collects and processes personal data about you only in the following cases:

2.1 When you visit our website and use the specific functionalities of our website
Like most websites, we use cookies. Cookies are small files that are stored on your device (computer, smartphone, laptop etc.) which tell us which parts of our website you visited. Cookies also provide us insight into user behavior, in order to improve communication on the website.
Most browsers allow you to manage cookies saved on your device – just head to the help section of your browser. But don’t forget, if you modify your settings to block all cookies, you may not be able to access some parts of our website.

These cookies are the key to enabling browsing and navigating our website and using its features. Without these cookies, using our website is not possible.

These cookies collect information on how you use our website – e.g. which parts of our website you visit the most. These data can be used to optimize our website and to make it easier to navigate as well as to improve its functionality.
With these cookies we don’t collect any data which could identify you. All data collected by these cookies are anonymous.

These cookies allow our website to remember your preferences while browsing (personal settings such as text size, fonts, language, location and other adaptable website elements). With these cookies, we don’t collect any data which could identify you, and we cannot track your activity while browsing on web-places outside this website.
We also use Google Analytics which collects website analytics cookies to help us understand how you use the website, so we can improve its functionality. You can read more about how Google uses your personal information here
You can also opt-out of Google Analytics here:

2.2 When you use our blog
Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed below.
Only your name will be shown on the public-facing website, and if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed.
Your comment and its associated personal data will remain on this website until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us using the email address that you commented with.
If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.
NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

2.3 When you contact us via the contact form, e-mail or post
If you contact us using the contact form on our Contact us page, by sending an email to us or by post, we may store a record of your enquiry and our response so we can improve our support and services we provide to you and to deal with your enquiry and any subsequent issues that may arise from it. Such data is stored up to 1 (one) year from the date of receiving the enquiry.

2.4 When you subscribe to our email newsletter
If you have said we can, we’ll send you newsletter (approximately one per month) to keep you aware of what we’re up to and to help you see and find our products and services.
For delivering our newsletter we use data processor – HubSpot. For more information, please see HubSpots’s Privacy Policy.
If you wish to stop receiving our newsletter, you can do this using the unsubscribe link contained in any email newsletters that we send you or by requesting removal via email.
If you tell us you don’t want to receive our newsletter, it might take a few days for all our systems to be updated, so we would ask for your patience as you might get newsletter from us while we process your request.

2.5 When you send us an open job application
If you want to work at our company, you’re always welcome to send us an open job application.
Only few authorised persons within our company, bound by confidentiality statement who process your open job application for the purpose of contacting you and possible recruitment, have the access to your data. The data is stored no more than 2 (two) years from the date when we received the open job application.

2.6 When you apply for open job position
If you apply to open job position, we will keep your received personal data until the final completion of the job competition. After completing the job competition, we can keep your personal data only if you gave us the consent to remain in our database for up to 2 (two) years after the application for the job competition. Only few authorised persons within our company, bound by confidentiality statement who process your open job application for the purpose of contacting you and possible recruitment, have the access to your data.

3.0 Our third party data processors
We use third parties to process personal data on our behalf (e.g. for or website we use UK based cloud hosting provider) who have been carefully chosen and all of them comply applicable legislation regarding personal data protection.
Some of our data processors are:
Google (Privacy policy)
Mailchimp (Privacy policy)

4.0 Links to other websites
Our website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s website. We strongly advise you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites or services.

5.0 Your rights
You have a lot of rights relating to your personal information, these are:
• The right to be informed about how your personal information is being used
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages
• The right to withdraw consent for any consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to ask us to explain any computer-system decision about you
• The right to complain to your data protection regulator
If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you.

6.0 Changes to our Privacy Policy
We may change this Privacy Policy from time to time, to reflect how we are processing your data. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

7.0 Security practices
We are committed to taking reasonable steps to ensure the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put into place appropriate physical, electronic, and control procedures, as well as technical and organizational measures to help safeguard and secure the personal data we collect on this or through this website. Due to the inherent open nature of the Internet, we cannot guarantee that communication between you and us or the information stored on our website or on our servers will be completely free from unauthorized access by third parties.

8.0 Competent law/jurisdiction
All questions related to our website and this Privacy Policy are governed by English law. You agree that in connection with the procedure pertaining to this website and this Policy will be exclusive and local jurisdiction of the courts in England.

9.0 Disclaimer notice
If any provision of this Privacy Policy is punitive, damaging, or non-enforceable, such provision shall not apply to the extent to which it is null and void or inexcusable, provided that this does not affect the validity of the remaining provisions of this Privacy Policy.

10.0 How to contact us
If you have any questions or feedback about this Privacy Policy, if you want to exercise any of your rights as set out above, or have a complaint, please contact us –
we’ll be happy to answer you.
You can contact us via contact form, via email or postal address.
• email address:
• postal address:

Thames Leisure
Tower Millennium Pier
Lower Thames St