Your Thames Leisure London Boat Hire terms and conditions
Reservations & Payments
At Swan Pier Company Ltd our aim is to provide you with a party or cruise to remember for all the right reasons. In order for our crew and staff on the day or night concerned to offer you the best service please be kind enough to complete our booking form with as much detail especially under Occasion for Party/Cruise.
A booking will be confirmed when Swan Pier Company Ltd (trading as Thames Leisure) have received a completed, signed booking form. We reserve the right to request a client to view a vessel before we confirm a booking. If passenger numbers fall dramatically below initial number stated, we reserve the right to charge a surcharge post event.
Once a booking form has been returned your sales contact will raise a deposit invoice in relation to the vessel you are booking and the prices are as follows; £950 Sailing Barge Will, and £950 for the Dutch Master. A quotation will be valid for 7 days and a provisional booking will only be held for 28 days. If no booking form and deposit are received within that time the date will become available for other clients. Should a deposit be paid and no booking form supplied within 5 working days, the event shall be cancelled without refund and the date will be available to other customers. The balance of all monies (cleared funds) must be received no later than 28 days before the date of the voyage (or within 5 working days if the booking occurs less than 28 days before the voyage) to guarantee the vessel. Without full payment Swan Pier Company Ltd will not supply the vessel for the charter. Swan Pier Company Ltd are under no obligation to accept any booking and no reason needs be stated. Organisers are able to pay by cheque, BACS, CHAPS, credit/debit card. Please note we will not take cash for either the deposit or balance payments.
Captains Control of the Vessel
During the entire hire period, the vessel will remain under absolute control of the Captain and / or his crew as provided by the owners. If for weather, tidal or other reasons the Captain considers it necessary to vary the scheduled trip, his decision will be final. The Captain has the right to refuse passage to any person or persons. The reasons for such refusal need not be stated, but will be in the interests of the owners, vessel or persons and crew embarked.
Damage & Loss
The Hirers are liable for any loss or damage to the vessel or equipment/staff caused by them or by the persons in the party. The organiser is invited to inspect the vessel prior to the embarkation of the party. Any client taking part is seasonal promotions must abide by our terms and conditions to obtain discounts or refunds.
If a voyage, party or function is cancelled by a client for any cause within 6 weeks of the voyage, party or function then 50% of the boat hire charge and all pier tolls where applicable are payable by the client. If the voyage, party or function is cancelled within 4 weeks of the voyage, party or function 100% of the boat hire charges, all pier tolls, entertainment, bar and catering costs where applicable are payable by the client. In the event of litigation Swan Pier Company Ltd will recover any costs from the client. Any deposits made cannot be credited against monies owed to us as a result of cancellation (all deposits are non refundable). Swan Pier Company Ltd reserves the right to cancel a function if it is found that information given by the client on the booking form is in any way false or knowingly incorrect, and in this situation no refunds will be given. Swan Pier Company Ltd cannot be held responsible or liable when a party or function must be cancelled due to circumstances beyond the control of Swan Pier Company Ltd, such as but not limited to Port of London Authority river closure. Swan Pier reserve the right to change the vessel at any given time which we deem a ‘like for like’ substitute and no reason need be given for this change.
All vessels owned and/or operated by Swan Pier Company (trading as Thames Leisure) fully comply with MCA Regulations including life saving appliances, insurance coverage and crewing. For further information please liaise with our office staff. Drinks are not permitted on any of the dance floors. Guests are advised to wear low heeled suitable footwear (preferably rubber soled) whilst on board the vessel. All accidents or injuries must be reported to staff and crew, AND reported in the vessels accident book. Should no accident or injury be reported in the accident book, Swan Pier Company Ltd will not be able to investigate any incident. A safety announcement will be given at the start of the function. The organiser is responsible for making sure all guests listen and adhere to the safety rules and regulations.
Please note that the office is open 9.00am – 5.30pm but NOT AT WEEKENDS. Any issue relating to your cruise must be dealt with during these times. CREW OR STAFF ON THE DAY/NIGHT CONCERNED WILL NOT BE ABLE TO CHANGE ANY DETAILS OF YOUR CRUISE INCLUDING CRUISING TIMES
Vessels will generally be ready for embarkation 15 minutes prior to the booked time and will return to the disembarkation pier approximately 15 minutes prior to disembarkation time. To meet local regulations, bars will close at this time. Every effort will be made to adhere to agreed time of sailing. Should late guests delay the departure of the vessel, the vessel will still return to the disembarkation pier at the agreed time as per the booking form.
We are able to book many different piers on the River Thames, (https://www.thamesleisure.co.uk/london-pier-map) they are however subject to availability and change. Tower Pier and Waterloo Pier (also known as London Eye Pier) are our ‘Primary Piers’, the cost of these are included in the charter fee. All other Piers are our ‘Secondary Piers’, charges for embarkation and disembarkation are not included in the charter fee and are charged at £100 + VAT. Trinity Buoy Wharf Pier is charged independently of other piers at a cost of £250 + VAT. The client must have a booking with the venue at Trinity Buoy Wharf in order to make a pier booking. It should be noted that clients are only allowed 15 minutes to embark and disembark guests. Any pier stops required must be confirmed with the office prior to the day of the function to ensure pier space availability and will be charged. All clients wishing to use any pier upriver past Westminster Bridge, will be charged an extra 1 hours charter price in addition to the minimum 3 hours hire in the daytime, or minimum 4 hours hire in the evening. For all events we ask that you do not advertise or send out invitations until you have received an event schedule confirming pier bookings.
Under no circumstances are clients allowed to bring their own beverages aboard Swan Pier Company Ltd’s vessels. Any contravention of this policy will result in the function being terminated immediately at the nearest pier without refund. Swan Pier Company Ltd’s crews have the Company’s complete authority in this matter. All bars will close 15 minutes prior to the finishing time of the event or function to allow for drinking up time.
If corporate clients wish to run an account bar, this must be arranged prior to the date of the function. A minimum deposit of £25.00 per head will be charged. If a client wishes to put a ceiling on the account bar or wishes to provide only specified drinks (for example beer, house wine and soft drinks but no spirits) please inform the office personnel prior to the function. If the amount of the account bar exceeds the deposit taken, an invoice for the balance will be issued which should be paid within 5 working days. Alternatively, if the amount is under spent, a credit note with a company cheque will be issued within 5 working days. Arrangements for account bars can be made onboard, please confirm this with the Bar or Event Manager at the start of your event. We will ask you to leave a credit card behind the bar for the duration of the event, the account must then be settled in full at the end of the event. We do not offer an itemised bar receipt. Please note cheques are not accepted onboard Thames Leisure Vessels.
The Company reserves the right to apply a minimum bar spend when contracting any vessel to a Client.
Only house red, rose and white wine, house champagne and sparkling wine are available on a sale or return basis. Any other wines required from our wine list must be pre ordered and prepaid for prior to the function. Unopened bottles must be taken by the client at the end of the party otherwise unopened bottles will be taken back into stock without refund.
Other than School Prom events, clients do not have to order catering however for our client’s health and safety, we will supply all catering where required. A catering surcharge will apply for less than a certain number on various menus. We advise that food is ordered for all guests. (For our comprehensive catering menus see https://www.thamesleisure.co.uk/food-and-drink. Subject to Thames Leisure not being able to provide a satisfactory menu, clients are welcome to bring their own catering (no hot or warm food to be served on either Dutch Master or Tideway), at a surcharge of £150.00 for Sailing Barge Will, £200.00 for William B, £250.00 for Dutch Master. On top of this an additional £200 deposit will be charged for each vessel which will be retained by Thames Leisure should the galley not be left in a fit state following the event. These costings will be added to the boat charter. Own catering does not include own beverages of any kind (including but not limited to soft drinks & alcoholic drinks).
Our DJ’s play a cross section of popular music from 70’s to present day. If you do have any specific music requirements, or wish to arrange a karaoke or live band (jazz, steel, covers band etc) our staff will be pleased to discuss your requirements. If a client wishes to supply their own DJ there is a surcharge of £55 + VAT. Own DJ equipment is not allowed aboard the William B, however you are able to bring your own DJ and hire our equipment. (For more information on DJ and equipment hire see https://www.thamesleisure.co.uk/entertainment-options. Noise limiters are fitted on our vessels to comply with regulations which are under the Captains control at all times.
Guests are welcome to supply and setup their own decoration. Extra charge may apply to cover pier and cleaning charges. We do not allow party poppers, sparklers, silly string, confetti, candles, fireworks, chewing gum or similar.
Under Age Persons
All parties or cruises with guests who are 21yrs and under are restricted to booking events on a Monday – Wednesday only. We allow School Prom events however we ask that you must have Thames Leisure’s Sandwich Station and pre-pay for our unlimited soft drinks package (£10 per head). If anyone is under the influence of alcohol at boarding we reserve the right to refuse entry and if there is a high number of cases may cancel the vessel without refund. Swan Pier Company Ltd’s requests that there is appropriate and adequate parental and / or teacher supervision. We insist on 1 parent/teacher per 10 guests (they must complete a ‘Supervision Form’ with all names and telephone numbers of teachers/parents who will be attending. These guests must be checked in and on-board for the duration of the cruise) and 1 Security member per 50 guests. Should a booking be made without under age guests being declared, Swan Pier Company Ltd withhold the right to cancel the event without refund or surcharges. Please note that only those who are 18 years of age or older can make a booking with Swan Pier Company Ltd.
We reserve the right to insist on licensed Security persons being aboard. For example, all parties on the Dutch Master and all parties where guests are aged 21 years and under without exception, we insist on Security being aboard the vessel. It will be supplied at additional cost to the hirer. Please contact the office for details. (General cost at time of going to print is £19 per man per hour + VAT, as security staff start 30 mins prior to a party and finish 30 mins after a party. Security are always charged against the number of hours the boat has been chartered for.) Security will perform random or specific searches of guests whilst embarking. Any food (except where pre arranged with the office) soft drinks or alcoholic beverages found will be confiscated and destroyed.
Should any guest have any cause or reason for complaint, Swan Pier Company Ltd’s staff must be notified before the end of the functions or event and then the details re-confirmed in writing on the next working day. Should no notification or written confirmation be given, complaints cannot be accepted. Swan Pier Company Ltd are not responsible for any items left or lost on the vessels. No items or equipment may be left on the vessel without prior arrangement with the office.
Clients are allowed 1 hr set up time at our moorings, no more than 4 clients to attend the set up. Any additional time required will be charged at our normal hourly rate.
Smoking is not permitted on the inside of the vessels, however guests are welcome to smoke on the outside open decks of the vessel.
It is the organiser’s responsibility to ensure that all guests within their party or function agree to the terms and conditions of hire as set out above. The organiser will be responsible for all behaviour and actions of guests. Verbal abuse or threatening behaviour will not be tolerated by any of our staff, crew or suppliers, and in the event where such instances arise the necessary authorities shall be notified. We are aware of and comply with the GDPR rules and regulations. SWAN PIER COMPANY LTD OPERATE A ‘ROAR’ POLICY AND A POLICY OF ZERO TOLERANCE ON DRUGS